Welcome to K K Electronics!

Returns

We understand that for whatever reason,you may not wish to keep the goods that you have ordered from us.

In this case,you are entitled to withraw from your contract with us by contacting KK Electronics in writing or email to info@kkelectronics.co.uk Within 7 days from delivery of the goods. The product must be returned in its original condition with undamaged packaging for a full refund. Please note that you are responsible for the cost of the return of the goods and the goods must be in merchantable condition in its original packaging.The cost of any items damaged or missing will be charged to you directly.

Incorrect or Incomplete orders received by the customer

In the event that the goods you receive from us are incorrect or incomplete, you must notify us in writing by e-mail or fax, within 7 days of receiving the goods. Unfortunately, we cannot accept claims after this time.

Goods damaged in transit to the customer

In the event that the goods you receive from us arrive damaged due to transit, you must notify K.K. Electronics of all damaged items upon receipt of delivery.

The cost of return shipment of damaged goods shall be at the expense of K.K. Electronics.

Non Delivery of items to the customer

If the goods are not received within 5 days of the expected delivery date,Please inform us as soon as Possible by email,Fax or in Writing of the non delivery of the Goods.

Returns of faulty goods within 28 days

If there is a fault with your product, you may return the item within 28 days of delivery for replacement. A request for return must be made in writing as per the section "General conditions for returning goods".

We will dispatch a replacement product once the original item has been received and investigated as per your stated fault.

The replacement of products does not apply to faults caused by accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer's instructions

Returns of faulty goods after 28 days

If you experience a fault after 28 days of receiving the product, we will arrange to repair the product free of charge if it is faulty.

The repair of products does not apply to faults caused by accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer's instructions.

General conditions for returning goods

In the event that you wish to return an item back to us due to any of the above reasons, you must adhere to the following instructions and conditions:

  • All requests for return of items must be made in writing by e-mail or fax

  • All requests for return should provide the following details:

  • The correct order reference number

  • The reason for return
  • In the case of faulty products, the nature of the fault

  • You may only return your item once we have contacted you to confirm your request for return

  • All returned goods should include a note with the same details as required for the request for return (a printed copy of your correspondence with us to return the item will suffice)
  • We strongly recommend that any packages you send back to us, are fully insured and that you ship using a service that can provide a proof of delivery
  • K.K. Electronics will not be responsible for any items which you send back to us that are lost or damaged in transit

  • Returned goods must be complete, unused, in 'as new' condition, and must be returned with the original box, packaging and accessories.

  • Damaged boxes will not be accepted

Any returns that do not meet the above conditions will not be accepted